HIGH POINT, N.C. – Dec. 9, 2015 – Thomas Built Buses, a leading U.S. manufacturer of school buses, announced today that Autobus Thomas in Canada is the latest recipient of its customer focused comprehensive service program, Platinum Support. Based in Drummondville, Quebec, Autobus Thomas offers transportation companies the largest line of school and commercial buses in Eastern Canada.
Platinum Support is a collaborative effort between Thomas Built Buses and its dealers, focused on improving the customer experience. Platinum Support provides rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service; all provided by a highly trained staff.
“Autobus Thomas continually provides a level of service and customer care that places them at the upper echelon of school and commercial bus dealers in North America,” said Paul Start, market growth development manager, Thomas Built Buses. “As industry leaders we thrive in a culture of continuous improvement, so we’re proud to recognize partners like Autobus Thomas with this recognition and honor.”
Through rigorous Platinum Support training, dealers learn to eliminate all areas of waste from day-to-day business practices, including faster vehicle assessment, reducing vehicle down time and lowering vehicle life cycle costs to the customer.
“It is a privilege to partner with Thomas Built Buses to be a part of the Platinum Support program,” said Bernard Dube, principal of Autobus Thomas.
“Our expertise is our primary asset. As a recipient of the Platinum Support program, the value we provide to our customers is even greater than before.”
For more information about the Platinum Support program, customers should contact their local Thomas Built Buses dealer.
About Thomas Built Buses
Founded in 1916, Thomas Built Buses is a leading manufacturer of school buses in North America. Since the first Thomas Built bus rolled off the assembly line, the company has been committed to delivering the smartest and most innovative buses in North America. Learn more at www.thomasbus.com or at http://www.facebook.com/thomasbuiltbuses.
Thomas Built Buses, Inc., headquartered in High Point, N.C., is a subsidiary of Daimler Trucks North America LLC, the largest heavy-duty truck manufacturer in North America and a leading manufacturer of class 4-8 vehicles. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company.