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Warranty

One of the most powerful warranties in the industry. And we stand behind that.

Thomas Built Warranty

For warranty and recall information, contact your local dealer.

CPWA/Warranty Reimbursement

If you have an issue that requires a contract claim, that’s no problem. Our unique Customer Performed Warranty Agreement (CPWA) covers labor and parts costs on buses for expenses covered under warranty. Just take your bus to the dealer or service center nearest you for repair.

Parts Warranty

Thomas Built provides limited warranty protection for aftermarket parts sold directly through Thomas Built Buses dealers. Coverage is for defective material and/or workmanship for 12 months.

Vehicle Warranty

Thomas Built provides powerful, confidence-building warranty protection for all its vehicles, backed by exceptional customer service. Anyone who purchases a new vehicle is entitled to warranty protection, as well as peace-of-mind that any questions will be answered promptly and satisfactorily. We strive to deliver this for every vehicle, every day.

Every new vehicle comes with a limited warranty that covers defects in material and/or workmanship, which will be repaired free of charge within the warranty period. For emergency issues, call the Customer Assistance Center 24-hours a day/7 days a week.

A Fresh, New Paint Warranty

To help you lower your total cost of ownership, Thomas Built has strengthened its paint warranty. The standard body and chassis paint warranty, which covers all models built on or after October 1, 2014, will be extended from three years to five years.

Customer Protection Plans

Sometimes it happens: your bus breaks down. Usually at the worst possible time. And it can be especially stressful if the factory warranty has expired. That’s why we’ve developed flexible and thorough Customer Protection Plans for Thomas Built vehicles. Whether you own a Type A, C or D bus, you can extend your warranty protection for time and mileage above and beyond the basic factory warranty period.

We offer complete basic vehicle coverage (excluding the engine, transmission, axles and cab, all of which have their own warranties) and selected component option packages. We also can help you keep your operating costs down with coverage on these specific systems: heater and air conditioning, starter and alternator, cooling, front and rear suspension and steering.

Our goal is to keep you safe, happy and comfortable, while keeping your Thomas Built vehicles on the road.

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