“Thomas Built Buses has introduced a comprehensive new service program that focuses on getting your buses out of the shop and back out on the road. Known as Platinum Support, this new program ensures that certified dealers will provide fast turn-around on service and repairs, so you can save time and lower your overall service costs.
Each Platinum Support dealer undergoes rigorous training on how to make their day-by-day business practices even more efficient and, in turn, to provide faster vehicle assessment and repair. The result: reduced downtime and a lower overall life cycle cost on your bus. The Platinum Support dealer service standards greatly exceed industry benchmarks.
By relying on a new Platinum Support certified dealer for repairs, you can be assured of rapid diagnosis, responsive turnaround time, quality service, and consistent communication. And you can count on Platinum Support dealers to have the parts you need on hand, and a highly-trained staff to get the job done right.
Two Thomas Built Dealerships are Platinum Support certified at this time: Carolina Thomas of Greensboro, N.C. and Sonny Merryman, Inc. of Evington, VA. We expect additional certified dealers to come on board later this year.”