The right bus parts, when you need them.

Our coast-to-coast network of 10 major parts distribution centers (PDCs) across the U.S. and Canada provides direct access to the parts you need, so you can easily and efficiently manage your school bus fleet. And thanks to our sophisticated product sourcing system, we can usually deliver parts to dealerships within 24 hours if parts are ordered by 4:00 p.m.

The Alliance Advantage

Alliance Parts™ has more than 50 product lines that serve the commercial
transportation industry with new and remanufactured parts and accessories for all makes and models¹ of trucks and buses. All Alliance parts meet or exceed OEM specifications for quality, fit and finish, which means you don’t have to trade excellence for price.

Alliance Parts are backed by a 1-year/unlimited-mile nationwide warranty² that’s serviceable at more than 800 locations, including your Thomas Built dealer.

^1.For nearly all school bus makes and models ^2.See warranty for complete details and limitations

Excelerator

Excelerator makes getting the school bus parts you need simple and easy, too. Set up your free account to start ordering parts directly through your local Thomas Built dealer.

Inner Circle Rewards

The Inner Circle Rewards℠ loyalty program gives you the maximum discount when you shop for bus parts online. The Inner Circle Rewards program is sponsored by Daimler Truck North America and its participating dealers in the U.S. and Canada. Contact us or your local dealer to learn more.

Bus service that goes beyond.

We make maintenance easy, flexible and all about you. Whether you’re taking your buses into your local dealer for repairs, or you’re looking for parts, training or advice, our facilities and services have everything you need.

Dealership Service

Dealer Service Centers

Our nearly 250 dealer and service locations are staffed by Thomas Elite Certified (TEC) technicians who are dedicated to keeping your buses in service. The TEC program enables dealerships to efficiently utilize technicians by assigning them to tasks that best St their training levels. Ultimately, that means peace of mind for you because you know that your buses are in the right hands.

Factory-certified Trainers

At Thomas Built, we never stop learning. That’s why service trainers at our dealerships receive factory instruction every year. This training is essential for helping them to educate their own teams of technicians and grow in their fields so that they can better serve you.

Platinum Support

Our Platinum Support program is designed to create the ultimate service and repair experience, with rapid diagnosis, responsive turnaround and exceptional communication. When your dealership is Platinum Support certified, you can expect service that’s among the best in the industry.

Customer Technician Service

Customer Resources and Support

If you choose to do your own bus repairs, we offer extensive online resources on the Thomas Built and DTNAConnect extranets, which give you easy access to parts ordering, warranty information and service procedures.

Have a bus service question? We’re here to help. Simply contact the Thomas Built Customer Assistance Center. Our dedicated bus technicians and engineers will help you find a solution.

Thomas Built Institute

Thomas Built offers a technology institute to help your technicians increase their knowledge – and your fleet’s uptime. Find a Thomas Built Institute near you.